Careers

A thriving ocean technology company headquartered in Victoria, with satellite sales offices in the USA and France, Rockland helps scientists understand climate change. At Rockland, an eclectic team works in an inclusive environment to deliver sensor and software solutions to Oceanographers in 30 countries. Rockland takes pride in their customer-first culture, which is reflected by raving referrals and a growing number of scientific publications.

In the coming years, Rockland will be enabling more measurements, through more methods, in more places.  Our customers have a lot of ocean to cover and we plan to keep up through continued investment in research and development and by growing our industry-leading team of technical and operational specialists.

That’s where you come in! If you want want to work with creative, curious and like-minded individuals, who show up to make a difference, see if one of the following postings is a fit for you.

VMP-500-RT Field Trial Okinawa

Support Technician

Company Overview

Rockland Scientific is an ocean science and technology company that designs and manufactures solutions for scientists to improve their understanding of the oceans and climate change. Rockland Scientific empowers our customers by prioritizing our responsiveness to them and ensuring they reach their goals.

Our solutions centre on the measurement and analysis of ocean turbulence – an essential parameter directly related ocean mixing, heat flux, and climate change.

Headquartered in Victoria, BC, with satellite sales offices in the USA and France, Rockland Scientific’s eclectic team works in an inclusive environment to deliver sensor and software solutions to researchers and system integrator partners in 30 countries. We take pride in our customer-first culture, which is reflected by raving referrals and a growing number of scientific publications.

Job Summary

The Support Technician is an integral component in Rockland’s Brand Promise of ensuring customers get the data they need. They are responsible for managing Customer Service Requests (CSRs) and coordinating company resources to respond directly to customers accurately and efficiently. The Support Technician is also responsible for organizing and delivering technical product trainings, providing field work services to customers, acting as a technical interface between the Sales, Production, Science, and Engineering teams, and assisting the Sales and Support team in lead generation for Service, Calibration, Parts & Probes (SCPP) opportunities.

Position Qualifications & Requirements 

  • Bachelor of Science in related field and/or diploma in Technology (e.g. electronics, mechanical, marine, etc.)
  • Experience working at sea
  • Group facilitation and instruction experience
  • Customer service experience
  • Experience troubleshooting instrumentation, including electronic circuits

Duties and Responsibilities

Customer Interaction

  1. Coordinate, delegate, and respond to Customer Service Requests
  2. Interpret customer data – and coordinate with Science and Engineering Depts.
  3. Create external content for Rockland customers to view (e.g., blog posts)
  4. Regular communication with sales on RMA and SCPP leads

Instruction and Training

  1. Evaluate training needs by reviewing relevant documentation and content produced by the Engineering, Production, and Science departments (e.g., user manuals).
  2. Plan and conduct training courses (e.g., train customers on technical aspects of Rockland’s equipment and essential data processing)

Field Work

  1. Plan and conduct field work
    • Provide field services for Rockland customers, including necessary preparations for safe and successful deployments
    • Deploy Rockland instruments
    • Communicate with relevant parties to ensure correct data is collected
    • Manage and maintain Rockland equipment and property

Other

  1. Perform product testing when requested by the Engineering department, and as time allows
  2. Provide customer feedback to Production, Engineering, Science, and Sales

 

Other Notes

If you are interested in applying, send us your resume and cover letter or if you want more details about the job position, please email us at: hr@rocklandscientific.com

Working conditions

  • Multi-tasking
  • International travel
  • Working outdoors, including at sea
  • Working at a computer for long periods of time
  • Direct conversations with customers
  • At times, standing for long periods of time – on vessels at sea
  • Able to lift up to 50 lbs